Support

You can always submit a support request directly from within your Graphistry account and we’ll get back to you same-day using your preferred communication medium.

All users

• : Uptime tracker for Graphistry Hub (status.graphistry.com)
• Chat: The graphistry-community.slack.com for ideas, tips, public trainings, simple questions, announcements, and more!
• Docs – your version: Accessible within your installation
• Docs – online:
  • Administration, architecture, and security
  • Usage:
    • In-tool visual analytics
    • Videos
    • Blog
  •  APIs:
    • HTML simple embedding and quick URL-based configuration
    • JavaScript – multiple clients: NodeJS, React, vanilla JS, including storybooks
    • Python – notebooks and embedding: PyGraphistry, including demos (Python, Jupyter, Databricks, Sagemaker, …)
    • Python – graph-app-kit (Streamlit): graph-app-kit (Streamlit) bundled, self-hosted, or Snowflake
    • REST for advanced or language-neutral use

Enterprise

Enterprise-tier users gain the heightened dedicated support that aids advanced settings such as  assisted use case development, on-site training, and roadmap influence. We recommend exploring our 2w – 6mo POCs and rapid prototyping assistance and our private workshops.

• Same-day support via all support channels
• Chat: See your team’s dedicated Slack channel  ask your SE for access
• Online session: Please contact your dedicated SE or request a session with your company name
• Ticketing: Graphistry helpdesk sign up with an email under your organization
• Binaries (4mo): Release list ask your SE for an admin role
• Release notes: Release list ask your SE for an admin role

All commercial users

From small teams to self-serve power users, please use the most convenient online support channel

• Chat: Contact via inquiry form with your company team for Slack channel access
• Online session: Please request a session with your company name, and if a managed technical support session, include your AWS/Azure account ID or instance IP
• Ticketing: Graphistry helpdesk contact via inquiry form for account creation

POCs & Rapid Prototyping | Standard Support | Private Workshops

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