Ron Gula's (ex-Tenable CEO) fireside chat at the NYC Infosec Meetup got serious when he questioned whether to optimize security team efficacy vs. efficiency. This dovetailed beautifully with our tech talk right before. When we explain visual playbooks, people quickly see how they cut MTTR, which in turn gets at both efficacy and efficiency. This has led us to think about what KPIs to focus on, so I ended up presenting a different take: focus on reliability... and an actionable KPI around that, playbook coverage.
Image: Leo sharing visual playbook best practices